Your ABC health team are able to assess and treat both in-person, and at a distance. They are able to prescribe treatments much like you would receive at the clinic. A physician or staff member can also refer you to a specialist or emergency care hospital if your condition requires a face-to-face visit.

Absolutely, the apps we provide you in our programs allow you access to our services 24/7 online,  as well as EQ Virtual Health and more. However, you will need to create separate accounts to login.

Your ABC health team consists of recognized health care professionals so your fees can be reimbursed through:

CANADA

Extended Health Benefit Plans- When you see us, you pay for the session, we issue you a receipt and you send it to your insurance company to get reimbursed.

WorkSafeBC- We do accept WorkSafeBC claims for physiotherapy.

ICBC- British Columbians injured in automobile accidents do have ICBC insurance. Patients will be required to supplement the cost of the kine-therapy or massage/physical therapy visits at our clinic. Supplemental fees for kine-therapy are $69 per visit, massage/physical therapy are $39 for 30 minutes; $49 for 45 minutes; and $69 for a 60 minute massage.

Medical Services Plan- We can only provide therapy for those patients who have been referred to us by British Columbia Medical Services Plan (MSP). However, you do have the option of accessing our services with the regular fee structures.

UNITED STATES

​In Network:
Cigna, Medicare Part B, GHI
​
Out of Network:
Aetna, Emblem, Empire,  BlueCross,  BlueShield, Health Partners, Humana, Medica, Preferred One Care, United Healthcare, UMR
​
If you have questions about insurance coverage, please call or inquire via the ABC website email. We would be happy to review your benefits with you and start your program today.

No, you do not need an existing family doctor or general practitioner to access ABC’s programs. We provide reliable, coordinated care, regardless of your existing health network. ABC works synergistically with the care that you already have. If you do not have a family doctor, ABC can provide options for any services that a family doctor can provide. We can refer patients to practitioners in their communities for in-office visits when necessary.

No, telemedicine requires face-to-face consultations between practitioners and patients through a secured video platform. So in order to fully access ABC services you will need a video connection.

As the name suggests, Care Coordination helps you navigate the various health and wellness elements related to your ABC program selection, including ongoing management, services, therapies, treatments and counselling sessions. While also logging,  retrieving, updating, and protecting your information, scheduling your appointments and follow-up procedures, setting up appointment reminders, answering all administrative questions, assisting with account concerns, coordinating ongoing medical plan coverage, and much more.

Many ABC clients can use extended workplace insurance for health benefits. Coverage varies, and sometimes a physician’s referral is required for reimbursement of claims. Check with your plan. We do not bill the insurer directly.  You do not need a medical plan to access our services with the regular fee structures. When you come in to see us, you pay for the session over the counter, we issue you a receipt and you send the receipt in to your insurance company to get reimbursed if you have insurance.

At your request, your ABC health team can access your past medical records. All records are secured on our medical-grade health care software.

The range of care we provide differs across Canada and the USA. Please connect with an ABC Customer Care agent (free of charge) for more detailed information based on your geographical regulations.

All ABC staff are obligated to work in accordance to their professional standards and codes, as established by the College of Physicians and Surgeons boards in Canada and the USA. Allied Body Care follows Telehealth practice guidelines, HIPAA/PIPEDA regulations, policies and procedures and federal healthcare privacy and confidentiality laws. The information provided is securely recorded in a database. Only the Health Consultants involved in your care will have access to it, along with the quality assurance department. The information we receive from you is kept confidential and only used to assist in providing efficient and safe care.

ABC is compliant with the following guidelines:

https://www.oipc.bc.ca/guidance-documents/1427

Active Rehabilitation medicine is concerned with improving functioning through the diagnosis and treatment of health conditions, reducing impairments, and preventing or treating complications. Doctors with specific expertise in medical rehabilitation are referred to as physiatrists, rehabilitation doctors, or physical and rehabilitation specialists. Medical specialists such as psychiatrists, paediatricians, geriatricians, ophthalmologists, neurosurgeons, and orthopaedic surgeons can be involved in rehabilitation medicine, as can a broad range of therapists.

Active Rehabilitation is a progressive, dynamic, goal-oriented and often time-limited process, which enables an individual with impairment to identify and reach his/her optimal mental, physical, cognitive and social functional level. The goal of the Active Rehabilitation Program is to support individuals recovering from orthopaedic surgery, stroke and other medical conditions. Our team (Physician, Psychotherapist, Occupational therapist, Physiotherapist, Clinincal Case Manager, Kinesiologist) will work with you to set realistic and attainable goals that assist you in your wellness and recovery. It is our goal to assist patients in reaching their highest level of functional independence. You must have a referral and consented to treatment in the program, prior to admission.

ABC Health Services provides:

• Education to help you understand more about your conditions
• Psychological support
• Self-management advice
• Dietary advice and weight management
• Risky Behaviour/ Smoking cessation support
• Clinically supervised group and private exercise sessions
• Home-based exercise programmes
• Referral to leisure services

Your ABC Programme will provide an assessment from a clinical health team who specialize in supporting lifestyle change and self-management. You will have the opportunity to ask questions and talk about any concerns you may have regarding your condition. You will be assisted to set your own goals and will be offered a range of services that are appropriate to your needs to help you achieve these.

Once approved by your ICBC or 3rd party-payor adjustor, lawyer, case manager and/ or doctor, an initial assessment is performed which includes:

• Obtaining background information on medical history and treatments since your incident.
• Detailing general work demands and job requirements if applicable.
• Pre-test screening (including heart rate and blood pressure, weight, etc).
• Functional Movement Screens (FMS). Various range of motion testing. Quantitative measures including isometric strength, muscular strength and endurance, and cardiovascular endurance.

Following the on-boarding assessments we will provide our recommendations as to the number of sessions and the plan of action for approval. Once approved, an individualized program plan is developed. Each program is developed to consider both the nature of the injury and the occupational and leisure requirements of the patient. During exercise sessions, patients will be taught to perform their program’s exercises independently of the clinical health team. The number of sessions required to develop this independence will depend on the severity of injury and patient’s experience.

Lifestyle rehab is the process of restoring the body’s physiology so that full healing is possible. In acute conditions, the outcomes of medicine and therapy are significant, in chronic conditions less and less so. There is a point where medical and therapeutic interventions come up short, because to fully heal requires that the healing come from the inside-out (i.e. from the body), not from the outside-in (e.g. drugs, modalities).

ABC treats and helps maintain the physical, mental, and emotional well-being of our Clients by seeking to reduce depression, stress, and anxiety; recover basic motor function and reasoning abilities; build confidence; and socialize effectively.